You just need to tell us what you need, and then you trust Dongyu!
01
Understand customer needs
Deeply communicate with customers, inquire about door and window dimensions, style preferences, and functional requirements in detail, synchronously understand budget ranges, comprehensively record details, and lay a precise foundation for subsequent customized plans.
02
Provide a plan and offer a quotation
Based on the requirements, provide customized solutions, list material and process details, calculate prices according to configuration, and form a quotation for customer reference and confirmation.
03
Have more in-depth communication and optimize the plan
We will have a detailed discussion on the initial proposal, listen to customer feedback on modifications, optimize the plan from practicality, cost, and other dimensions, and reach a consensus to determine the final plan.
04
Confirm the order and pay the deposit
After the customer confirms the final plan, sign the order, clarify the rights and responsibilities of both parties and the delivery time, pay the deposit as agreed, and start the customized production process.
05
Arrange materials for production
Purchase corresponding materials according to the order details, verify whether the materials and specifications meet the standards, prepare materials according to the production plan, and ensure that customized materials are correct.
06
Real-time tracking of feedback produst production
Real time monitoring of production progress, recording key process nodes, regularly providing feedback to customers on progress, and promptly handling exceptions to ensure smooth production.
07
Debug the product
After the production of the product is completed, debug it item by item, check the performance of switches, seals, etc., ensure compliance with standards, and prepare for subsequent installation.
08
Packing and loading
Protect and package the products that have passed the debugging to avoid transportation damage, load them in an orderly manner according to the installation sequence, and ensure safe delivery to the site.
09
Pay the balance
After the installation acceptance is qualified, the customer shall pay the remaining amount according to the order agreement. After the finance department confirms the receipt, the transaction settlement process shall be completed.
10
Arrange transport
Plan transportation routes based on installation time, coordinate suitable vehicles, monitor transportation status throughout the process, and ensure timely and intact delivery of products to their destination.
11
Installation guide
Provide detailed installation instructions, mark key nodes and precautions, guide installation personnel to operate in a standardized manner, and ensure installation quality meets standards.
12
After-sales tracking
After installation, regular follow-up visits are conducted to inquire about usage, record feedback issues for timely resolution, provide warranty services, and ensure long-term customer experience.
WHY CHOOSE DONGYU
Strong technical support & Supply chain, One-stop service, Solution for your building project save your time save your cost
Comprehensive professional pre-save and after-save service
24 Hours
7×24 hours at your service
1 on 1 VIP Communication
Communicate the plan with the professional team of engineers and designers
Cost Control
We will design different plans for your project for your reference to ensure that you get the most cost-effective products
Logistics Service
Transparent logistics tracking throughout the process ensures the timely and safe delivery of products
Quality Gurantee
Professional quality control and multiple quality inspections ensure the quality of the products
Installation Services
Dispatch professional engineers to install and guide on-site.
Provide online installation guidance via phone or video
FAQ
Q How can I get a quotation? When can I get the quotation?
AQuotation will be offered within 24 hours. It will be more efficient if you tell size, quantity, special requirement.
Q The price same as the web. display?
ANot entirely consistent because the doors are the custom products which need to based on size,design,structure,color or veneer types.so if you are wording to get the accurate price,can contact us,and we will send you the detail quotation for you to check.
Q Can you customize my products in special shape?
AYes ,we offer OEM and ODM service.and this service has always been our strengths.
Q How can you make sure we will receive the products with high quality?
Awe have internal QC check,before delivery,we will send the QC pictures and video for your check the quality. and if you want,we can get bulk products tested or AQ linspected by a third party.
Q Can you accept small order?
AYes, we can accept small orders, the business starts with small orders, and we look forward to more and greater cooperation.
